Privacy Policy
SML Solutions
Effective Date: August 2026
SML Solutions (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when you visit our website or use our services. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, https://www.smlsolutions.co.uk/ and our communication services including SMS messaging.
By accessing our website or submitting your information through our forms, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide when you:
- Fill out forms on our website
- Schedule appointments
- Request information about our services
- Subscribe to updates or promotional offers
- Communicate with us via phone, email, or SMS
This information may include:
- Full name
- Email address
- Phone number
- Appointment details
- Service preferences
- Any other information you choose to provide
We may also automatically collect certain technical data including:
- IP address
- Browser type
- Device information
- Website activity and interaction data
- Cookies and tracking information
2. How We Use Your Information
SML Solutions may use your information for the following purposes:
Providing Services
To schedule consultations, confirm appointments, provide treatment information, and deliver requested services.
Customer Support
To respond to inquiries, provide assistance, and improve your overall experience.
Marketing Communications
With your consent, we may send promotional offers, skincare updates, or special announcements related to our services.
SMS Communications
If you opt-in to receive text messages from us, we may send:
- Appointment confirmations and reminders
- Follow-up care instructions
- Customer service responses
- Promotional offers or updates
Message frequency may vary. Message and data rates may apply.
You may reply STOP at any time to unsubscribe from SMS communications or reply HELP for assistance.
Analytics and Improvement
We may analyze website usage and customer interactions to improve our website, services, and user experience.
3. SMS Consent and Mobile Information
By providing your phone number and opting into SMS communications, you consent to receive text messages from SML Solutions related to appointments, services, promotions, and customer support.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information sharing to subcontractors in support services (such as messaging platforms, customer service providers, or appointment scheduling systems) is permitted solely for the purpose of delivering our services.
All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information.
Your information may only be shared in the following situations:
- With trusted service providers who assist in operating our website or delivering services
- When required by law or legal process
- To protect the rights, property, or safety of SML Solutions, our clients, or others
All service providers are required to maintain the confidentiality and security of your information.
5. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to:
- Improve website functionality
- Understand user behavior
- Analyze traffic patterns
- Personalize website experiences
You may disable cookies through your browser settings; however, doing so may limit certain features of the website.
6. Data Security
We implement industry-standard security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security..
7. Third-Party Websites
Our website may contain links to third-party websites or services. These external websites operate independently and have their own privacy policies.
SML Solutions is not responsible for the privacy practices or content of these external websites.
8. Children’s Privacy
Our services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from individuals under the age of 13.
If we become aware that personal information from a child has been collected, we will take appropriate steps to delete that information.
9. Your Privacy Rights
You may:
- Request access to your personal information
- Request corrections or updates to your data
- Opt out of marketing communications
- Withdraw SMS consent at any time by replying STOP
To make a request, please contact us using the information below.
10. Changes to This Privacy Policy
SML Solutions reserves the right to update or modify this Privacy Policy at any time. Any updates will be posted on this page with a revised effective date.
We encourage you to review this policy periodically.
11. Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact:
SML Solutions
Website: https://www.smlsolutions.co.uk/
Email: info@smlsolutions.co.uk